Shipping policy

This Shipping Policy explains how jordimart handles order processing, shipping estimates, tracking, delivery restrictions, split shipments, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some products may be limited by carrier rules, product size, product weight, supplier availability, destination access, or special shipping requirements.

2) Order Processing

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders may take longer if they require payment verification, inventory confirmation, supplier coordination, special handling, fraud review, or address confirmation. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

• Standard shipping: 3–7 business days
• Expedited shipping: 2–5 business days, when available
• Oversized, supplier-direct, or special-handling items: timing may vary by carrier, supplier, destination, and scheduling

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, incorrect addresses, and supplier delays may affect delivery timing.

4) Tracking Information

Tracking details are emailed once a shipping label is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

5) Multiple Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Oversized or Special-Handling Items

Certain products may require freight delivery, supplier-direct shipping, appointment delivery, adult signature, curbside delivery, or liftgate service.

If visible damage is present at delivery, note it with the carrier and take photos before disposing of packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@jordimart.com within 7 days of delivery or the expected delivery date.

For oversized or freight deliveries, visible damage should be reported within 48 hours whenever possible.

Please include:

• Order number
• Tracking number
• Photos of packaging and product damage, if applicable
• A short explanation of the issue

Shipping Support
jordimart
335 S. Biscayne Blvd., PH UPH01, Miami, FL 33131
Phone: (324) 396-8055
Email: support@jordimart.com